What is a locked smartphone (or red rom phone) ?

Under certain conditions, such as when the previous user's installments are delayed, the carrier imposes usage restrictions and you are no longer able to make any communications.
If there is an outstanding balance on a mobile phone, the network usage restriction will become "△".
The usage restrictions for the terminals sold by our company are "〇 or △" products.
*We use the symbols 〇 and △ to determine network usage restrictions.
*〇→ Completed payment to the carrier


If your smartphone becomes either a locked smartphone (or red rom phone) or Initial failure.

In the unlikely event that a used mobile phone sold at our store is subject to usage restrictions or a network rating of "x".
In the case of initial defects, we will replace the product with the same value or refund your money, regardless of the warranty period.


If remote lock or Omakase lock occurs

We offer a lifetime warranty even if the lock function is activated.
We will promptly unlock the product with you, however if we are unable to do so, we will replace it with an equivalent product or refund your money.

Notes

When returning a Device, please be sure to initialize the Device.
Back up the necessary memory to your external storage, etc.
We are not responsible for any charges you incur during the period your device is with us, including registration fees and usage fees for paid apps etc
We do not compensate for costs related to your mobile line contract or repair costs you have performed
Please contact the manufacturer for contract details, performance and operating instructions for each model.


How to get a lifetime warranty

Please be sure to contact us before returning your device
If you return the item without contacting us, we will not accept it.


6F Nishiazabu Annex BLD, 3-20-16 Nishiazabu,
Minato-ku, Tokyo 106-0031
JAPAN
Creagency Co. Ltd. ECOMO Division
Second-hand dealer license No. 301111806544
Public safety commission: Tokyo Metropolitan Public Safety Commission


Click here for inquiries regarding returns


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Email:order@eco-mo.net

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