Act on specified commercial transactions
|Distributor||Creagency Co. Ltd.|
|Operation Manager||Masaumi Aoki|
6F Nishiazabu Annex BLD,
Minato-ku, Tokyo 106-0031
|Other charges than the product price||
・Bank transaction fee
|Application expiration date||5 days after sending an automatic order confirmation email.|
|Defective product||Initial defects that occur within 7 days from the date of arrival of the product will be replaced or repaired.|
（There is a quantity setting depending on the product）
Delivered within 7 days after receiving the order
|Delivery time||If there is a delay due to unfavorable weather, delivery company's circumstances, or any other reason, we will notify you by e-mail.|
|Payment method||Bank transfer (pay in advance) / COD / credit card / convenience store payment / Orico shopping loan (30,000 JPY or more)|
- Bank transfer
Make a transfer to our bank account within 5 days from the order date.
If payment is not recieved within 5 days, you will forfeit your order and it will be treated as a cancellation. In this case, you will need to please place a new order.
Pay the price to Yu-Pack or Yamato Transport delivery staff when the product is delivered.
|Deadline for returns||
We do not accept exchanges or refunds due to change of mind. For returns and exchanges within the warranty period, please be sure to contact our store before you send the goods.
If you send goods without contacting us, we will not accept them.
※ Please note, battery performance (including battery life and swelling of the battery) is not covered by the warranty.
|Return shipping||In the case of an initial defect or a mistake in the delivery of the product, we will cover the cost of return shipping via cash on delivery.|
■ Business dayOur shipping department is closed on Saturdays and Wednesdays, but we accept inquiries and orders 7 days.
■ Bussiness Hours10:00 a.m. - 04:00 p.m.
Our shipping department does its best, we appreciate your understanding.
We respond to all inquiries via email.
■ Shipping companyCreagency Co.Ltd.
■ NotificationWe will respond to product shipments and inquiries within two business days.
If you do not hear from us regarding your inquiry, or if you do not receive your product after placing your order, please contact us here.